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Key distinctions between process management and project management are repeatability and predictability. ![]() In project management, process management is the use of a repeatable process to improve the outcome of the project. From another viewpoint, process management includes program management. ![]() It can be differentiated from program management in that program management is concerned with managing a group of inter-dependent projects. Suites and solutions represent ways of automating business processes, but automation is only one aspect of BPM.Ĭomparison with program management BPM should also not be confused with an application or solution developed to support a particular process. BPM is a professional discipline done by people, whereas a BPMS is a technological suite of tools designed to help the BPM professionals accomplish their goals. It is common to confuse BPM with a BPM suite (BPMS). Processes span organizational boundaries, linking together people, information flows, systems, and other assets to create and deliver value to customers and constituents." "the discipline of managing processes (rather than tasks) as the means for improving business performance outcomes and operational agility. Gartner defines business process management as: BPM enables an enterprise to align its business processes to its business strategy, leading to effective overall company performance through improvements of specific work activities either within a specific department, across the enterprise, or between organizations. BPM involves the deliberate, collaborative and increasingly technology-aided definition, improvement, innovation, and management of end-to-end business processes that drive business results, create value, and enable an organization to meet its business objectives with more agility. The Association of Business Process Management Professionals defines BPM as:īusiness process management (BPM) is a disciplined approach to identify, design, execute, document, measure, monitor, and control both automated and non-automated business processes to achieve consistent, targeted results aligned with an organization’s strategic goals. The Workflow Management Coalition, BPM.com and several other sources use the following definition:īusiness process management (BPM) is a discipline involving any combination of modeling, automation, execution, control, measurement and optimization of business activity flows, in support of enterprise goals, spanning systems, employees, customers and partners within and beyond the enterprise boundaries. Organizations maximize their business automation leveraging both technologies to achieve better results. ![]() As such, many BPM articles and scholars frequently discuss BPM from one of two viewpoints: people and/or technology.īPM streamlines business processing by automating workflows while RPA automates tasks by recording a set of repetitive activities implemented by human. īPM proponents also claim that this approach can be supported, or enabled, through technology. Improving the effectiveness of a quality management system, to enhance customer satisfaction by meeting customer requirements. promotes the adoption of a process approach when developing, implementing and ISO 9000 promotes the process approach to managing an organization. This approach closely resembles other total quality management or continual improvement process methodologies. Īs an approach, BPM sees processes as important assets of an organization that must be understood, managed, and developed to announce and deliver value-added products and services to clients or customers. Though not required, enabling technologies are often used with BPM. ![]() Processes can be structured and repeatable or unstructured and variable. Any combination of methods used to manage a company's business processes is BPM. Business process management ( BPM) is the discipline in which people use various methods to discover, model, analyze, measure, improve, optimize, and automate business processes.
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